Privacy policy

What we collect

Only what we need to quote for and carry out a shipment:

• From our forms: your name, email address, phone number, the details of the cargo you want to ship, the origin and destination, and anything you type into the message box.
• Consignee details you give us: their name, phone number and delivery address in Liberia.
• Shipment records: packing lists, receipts, photographs of your cargo at intake, and the documents required for customs.
• Technical data: our web server keeps standard access logs (IP address, browser, pages requested) for security and troubleshooting. The site sets one session cookie, used only to stop automated spam on the forms.

Why we collect it

• To prepare your quote and answer your enquiry.
• To carry, clear and deliver your cargo, and to contact you and your consignee about it.
• To meet customs, carrier and legal requirements in Australia, the United States and Liberia.
• To keep the records a freight and clearing business is required to keep.

Who we share it with

We share only what is necessary, only with parties who need it to move your cargo:

• Shipping lines, airlines, freight forwarders and our overseas agents.
• Customs authorities and port operators, including the Liberia Revenue Authority.
• Insurers, where you have asked us to arrange cargo insurance.
• Our delivery team in Liberia.

We do not sell your personal information, and we do not share it for advertising.

Consignee information

When you give us somebody else’s name and phone number, you are confirming that you may share it with us for the purpose of delivering the cargo. We use it only to complete that delivery.

How long we keep it

Shipment and customs records are kept for as long as freight, tax and customs law requires. Enquiries that do not become bookings are kept for a reasonable period and then deleted.

How we protect it

Access to customer records is limited to staff who need it. Form submissions are stored on our web server and emailed to our team. We do not ask for identity documents through the website; if we need them, we will tell you a secure way to send them.

Your rights

You can ask to see the personal information we hold about you, correct it, or have it deleted where we are not required by law to keep it. Contact us at ritakandea@gmail.com and we will respond.

Other websites

This site links to WhatsApp and embeds a Google map. Those services have their own privacy policies and collect data under their own terms.

Contact

FasFas Express Inc.
ELWA Junction, Sand Town Community, Paynesville City, Montserrado County, Liberia
5 Gordal Close, Angle Vale, Adelaide, South Australia 5117, Australia
Email: ritakandea@gmail.com